The problem wasn't flashy features — it was reliability in chaos. An access system must:
- Authenticate a human (not a swapped card),
- Work when people wear helmets and masks,
- Survive dust, rain, heat, and power fluctuations,
- Be serviceable in the field when something inevitably breaks.
We had to marry industrial toughness with intuitive behavior. The solution needed to be invisible to honest users and impossible for bad actors to game.